"You can only be as good as your employees. With the help of DALA's Mystery Shops, we were able to analyze our weak links and improve on our strong ones to make our overall corporate image shine in the end."
Leonard Drimmer, Vice President
Transglobe Property Management,
MississaugaON
"As a result of using DALA's Mystery Shopping, we now have well-trained agents who know what is important to a prospective tenant when looking for an apartment. They are now generating more rentals and increasing rental revenue. This has worked so well for us that we continually shop our staff in order to be able to determine their training needs."
Kim Rowe, Property Manager
O’Shanter Development Company
TorontoON
"I highly recommend using DALA ’s Mystery Shopping. Not only does their shopping report give you precise information on how well your on-site staff presents your apartments, it also gives you guidelines on how to go over the shopping report with your staff to maximize the benefits of every evaluation."
Allan Carr, Senior Vice President
MidwestProperty Management
EdmontonAB
About Mystery Shopping
Give yourself peace of mind
DALA Group of Companies, North America’s leading Apartment Marketing Consultants have been offering Mystery Shopping Service to Apartment Owners and Property Managers for 20 years.
Know exactly how your staff treats prospects
We provide anonymous evaluation of your on-site leasing personnel and property as seen from the renter’s viewpoint. Only by measuring what is truly important to your prospective resident can you improve your product /service and beat your competition.
Why clients depend on us for professional evaluations
- We use only well trained apartment mystery shoppers.
- Reports are concise, easily understood and action oriented
- We provide a range of integrated services to keep you ahead of your competition and optimize your bottom line
- Our 20 years’ reputation of expert consultation stands behind each Mystery Shop
Shopper's Report—The Key to your Success
The Shoppers’ Report is a professional evaluation of your on-site staff and property from the prospective resident’s viewpoint.
It includes an seven page shopping report that is both quantitative and qualitative, an executive summary and instructions on how to get the most from the report including guidelines for reviewing the report with your staff.
Why Mystery Shop Your Staff
- Increase your cash flow; convert prospects into revenue contributing residents
- Let employees know what is important when dealing with customers and close more prospects.
- Heighten your agents’ awareness; knowing they can be shopped at anytime, every prospect will be given the red carpet treatment
- Be assured you have people on staff with the right skills
- Identify training needs
Order an Apartment Mystery Shop today! Contact our office for more details
